Frequently Asked Questions
Is eCupid really free?
Yes, eCupid is totally 100% free of charge. Signing up a membership with eCupid does not, and will not, cost you anything. You will never be asked for a credit card or other financial details. You have full access to all of the amenities that eCupid offer. Amenities can be found on our pricing page here.
Can I really cancel my eCupid membership at any time?
Yes, you can cancel your subscription very simply and at any time by logging in to your account. For PC and Mac users, you will see the Member Cancel link on the menu bar. Click this to go to the cancellation page.
Mobile users can select menu icon and you will see the Member Cancel in the drop down menu. Clicking this will take you to the cancellation page.
On the Membership Cancel page, you will see a table with Level and expiration. Under the Level should show Member and under Expiration you will see a dash – meaning it never expires. Next to this is the cancel link. Click or tap the Cancel link in the membership table. You will be asked if you really want to cancel or not. select your preference.
If you opt to cancel your membership, this will remove all of your data from the server immediately. This is not reversible. This means that if you decide to come back, you will need to create a new profile. None of your previous data will be there, you will need to create any new data.
I signed up and submitted the form, now what?
Signing up and submitting the form creates an account but does not create your membership until you verify your account.
This prevents scammers, spammers and bots from creating accounts because a lot of these use fake email addresses to fill in online forms.
Verifying the link proves that you have access to the email address and proves that the submitter is a human as they have to click on the link and then click the Activate button to finalize the account process.
When you submit your basic profile, we will endeavor to send you a verification email based on the email address you provided in the submission.
When you receive the verification email, it will contain a link to verify your email. Clicking or tapping on the link will take you to a page where the code should be pre-filled. If the field is not pre filled for you, simply copy the link and paste the link into the field and then click or tap Activate to complete the sign up process.
How to Access the Personal Data We Store About You
How can I request a copy of my personal data?
You can request a copy of all personal information we store about you directly from your eCupid account.
1. Log in to your account
2. Go to Settings in your profile
3. Select Export Data
4. Choose Request personal data export button
5. You will see a message that you will receive a link to download your export via email once we are able to fulfill your request.
Once submitted, our system prepares your export and sends you an email when it’s ready.
How long does it take to receive my data export?
Most requests are processed within a few minutes.
In some cases, it may take longer depending on system load, but you’ll always receive an email as soon as your export is ready.
How will I receive my data?
You’ll receive an email from eCupid containing a secure download link.
The email will say that your personal data export is ready and provide a link to download it.
For your security, the link expires after a short period. If it expires, you can simply request a new export.
What happens when I click the download link?
Clicking the link downloads a ZIP file to your device.
The file name usually looks like:: ecupid-personal-data-export.zip
If you’re on a phone or tablet, you may need to open your device’s file manager to find the ZIP file.
How do I open and view my data?
Inside the ZIP file, you’ll find a file called: index.html
To view your data:
1. Open the ZIP file
2. Double‑click index.html
3. It will open in your web browser
4. You’ll see a clean, easy‑to‑read page showing all the information we have stored about you
You do not need any special software, any modern browser works.
What information is included in my data export?
Your export may include:
– Your account details (email, username, registration date)
– Your profile information (BuddyPress profile fields)
– Your photos (if included in your export settings)
– Your activity entries (if applicable)
– Messages (if enabled on your site)
– Any other data collected by features you’ve used
The export shows only your own data, never anyone else’s.
Can I request my data again later?
Yes. You can request a new export at any time.
Each export reflects the information stored at the moment you make the request.
What if my download link expired?
If the link has expired, simply return to your Settings > Export Data and request a new export. A fresh link will be emailed to you.
How do I request deletion of my data instead?
If you want your account and personal data permanently deleted:
1. Log in
2. Select Member Cancel on the menu bar
3. Select the Cancel My Account button or submit feedback form
4. Choose Cancel this Membership button
Once you have selected to cancel the membership, your account and all data associated with it is immediately deleted. This is not reversable and the data cannot be recovered
Still need help?
If you’re having trouble requesting, downloading, or opening your data export, you can contact our support team through our Contact Us page; and we’ll assist you.
How do I edit my profile details?
You can edit your profile settings by going to your profile and selecting the profile tab below your profile image section, then selecting Edit. Here you can change or update information about yourself. You can select the tabs there to edit your summary, Looking for, Lifestyle and physical.
Note: You can change the visibility of each of the elements by selecting the change buttons and selecting the various radio buttons to restrict who can view the element.
How do I add or change the photo in my profile?
You can either move the mouse over the image and you will see Change Photo at the bottom of the image or you can select the profile tab below the profile section and you will see Change Profile Photo. Click this and upload your photo.
Note: You can also change your cover image by clicking Change Cover Image button next to the Change Profile Photo
How do I create a good dating profile?
Creating a good dating profile should highlighting your best traits and you should be honest about who you are. Honesty is rated as the top most desired traits that people are looking for in a partner.
Here are some tips to for you to use:
- Start with a catchy headline, something that will attract their interest and hopefully, will pique their curiosity about you.
- Use clear, friendly profile images. That means smiling, happy pics where your personality, hopefully shines through.
- Write something that reflects your personality and interests.
- Add in what you are looking for in a partner to help attract like minded individuals
What are the Best Tips for Safe Online Dating?
Here are some tips to keep you safe while online dating:
- When engaging in online dating, it’s always best to make your safety a priority. Make sure that you don’t disclose personal private information, at least in the early stages of getting to know your match.
- When it comes time to meet up in real life, always choose public places with lots of people around in case things don’t go as planned. Trust your instincts and if it doesn’t feel right, it probably isn’t. With people around in a public place, you can get help if needed
- If you feel like you are being bullied or harassed by another member, please report it using the report button on each profile. It would also be a good idea to block the member so that they won’t have access to your profile anymore.
To see more information on staying safe when online dating, see Dating Scams Don’t Be a Victim
What are Some Fun Dating Ideas for Seniors?
Here are some fun dating ideas for seniors over 45:
- You could try a visit to a museum. A museum is usually a quiet place where you can talk and get to know each other better all while looking at the exhibits. This also gives you plenty of subject matter to talk about.
- You could enjoy a scenic walk in in a park. Subjects you can talk about could include gardening, birds or wildlife you may encounter on your walk, or you could sit on a park bench and take in the scenery and talk about things that interest you.
- Perhaps you could take in a cookery class together. A lot of people, male and female are interested in cooking and find it an enjoyable pursuit and gives you something in common to talk about.
- You could take in a local theatre performance where local artists perform their works whether that be a play, a concert, a rock and roll band or a film screening. It’s a great way to be entertained and find out your match’s likes and dislikes.
- How about a dance class? This has the advantage of finding out your match’s taste in music, it also has the advantage, particularly if it is ballroom dancing, of allowing you to get up close together.
All of these activities are fun, not too strenuous and allow you the opportunity to have meaningful conversations and allow you to share experiences with one another.
What are the benefits of online dating for over 45’s?
- The biggest benefit for people over 45 is that you can meet new people right in the comfort of your own home.
- You can connect to people with similar interests without having to put up with noisy, crowded venues.
- You can take your time and go at your own pace without being pushed into something.
- It allows you to access a much wider pool of possibilities of potential partners which could lead to meaningful relationships
How do I deal with a pest or someone I don’t want to deal with?
If you don’t want to deal with someone that is being a nuisance or you no longer want to deal with that person, you have the option to block the user. Once the user is blocked, they will no longer see anything that you post and they will not be able to see your profile.
- You block a member by selecting the Members link on the top menu which will show all members. Locate the offending persons name and you will see the word Block under the View Profile button. Click this and the user is blocked.
Note:
- To unblock the member again, you need to go to your profile and select the Profile tab below the profile section and select Settings. You will see Blocked Members on the far right, below the settings. Click Blocked Members. This will show you a list of members that you have blocked. Click Unblock to remove the block from your profile. You will now be able to see the member again and they will be able to see your profile.
How do I report someone doing the wrong thing?
If you need to report someone doing illegal activities on our site, first locate the member’s profile by clicking the members link in the top menu and locating the offending member.
- Click on View Profile and next to the profile image, you will see Report. Click this and a form will pop up where you can select the type of report it is and a text box for you to fill in as much detail as you think is necessary. Click on send. You will get a confirmation message that the report was successfully submitted. You can then close the report page.
- This will then be logged in the backend for the administrator of the site to review, the administrator will also receive an email detailing who made the report and who the report is about.
- If the report is upheld, the member’s account may be suspended or the offender may be reprimanded depending on the severity of the offence.
