Frequently Asked Questions

Can I cancel my membership subscription at any time?

Yes, you can cancel your subscription at any time by logging in and while you are in your profile, select the Account menu item, then select the Membership Cancel. You will be asked if you really want to cancel or not. select your preference.

I signed up using the form on the homepage, now what?

Signing up creates an account but doesn’t create your membership unless you select your membership first from the Pricing page. If this is the case, select Account from the menu, then select Membership Pricing to display our membership options. Select which option you want and it will take you to the checkout page where you will fill in your card details, accept the terms and conditions and submit.

Note: If you have opted for one of our free trials, it will not take you to the checkout page, you will not have to supply your card details until the trial expires and you need to select a paid membership option.

How do I edit my profile details?

You can edit your profile settings by going to your profile and selecting the profile tab below your profile image section, then selecting Edit. Here you can change or update information about yourself. You can select the tabs there to edit your summary, Looking for, Lifestyle and physical.

Note: You can change the visibility of each of the elements  by selecting the change buttons and selecting the various radio buttons to restrict who can view the element.

How do I add or change the photo in my profile?

You can either move the mouse over the image and you will see Change Photo at the bottom of the image or you can select the profile tab below the profile section and you will see Change Profile Photo. Click this and upload your photo.

Note: You can also change your cover image by clicking Change Cover Image button next to the Change Profile Photo

How do I find my membership information?

You can find your membership information by clicking Account on the top menu. Here you can find your membership confirmation, Billing if you need to update your credit card information, Invoices, checkout and membership cancelation. 

How do I deal with a pest or someone I don’t want to deal with?

If you don’t want to deal with someone that is being a nuisance or you no longer want to deal with that person, you have the option to block the user. Once the user is blocked, they will no longer see anything that you post and they will not be able to see your profile. You block a member by selecting the Members link on the top menu which will show all members. Locate the offending persons name and you will see the word Block under the View Profile button. Click this and the user is blocked.

Note: To unblock the member again, you need to go to your profile and select the Profile tab below the profile section and select Settings. You will see Blocked Members on the far right, below the settings. Click Blocked Members. This will show you a list of members that you have blocked. Click Unblock to remove the block from your profile. You will now be able to see the member again and they will be able to see your profile.

How do I report someone doing the wrong thing?

If you need to report someone doing illegal activities on our site, first locate the member’s profile by clicking the members link in the top menu and locating the offending member. Click on View Profile and next to the profile image, you will see Report. Click this and a form will pop up where you can select the type of report it is and a text box for you to fill in as much detail as you thing necessary. Click on send. You will get a confirmation message that the report was successfully submitted. You can then close the report page. This will then be logged in the backend for the administrator of the site to review, the administrator will also receive an email detailing who made the report and who the report is about. If the report is upheld, the member’s account may be suspended or the offender may be reprimanded depending on the severity of the offence.

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